Solution

Service Level Agreements:

Firefly Solution flexible maintenance portfolio enables you to achieve maximum value from your network investments by delivering dependable in-service levels and improved network performance. Firefly Support Services portfolio provides the convenience of a single point of contact for the support of multi-vendor networks with flexibility and choices in maintenance plans tied to Service Level Agreements (SLAs). You get the support services and priority you need depending on the criticality of your business with response times as low as 24x7x1 hrs. With offerings for technical support, repair and return, sparing and software management, Firefly’s certified professionals provide on-site, on-call and ongoing IT support services. For on-call support, toll-free and UAN numbers provide direct lines to help desks. Our support services web portal ensures that customers can track the status and automated escalation of their complaints in a customized online complaint handling and escalation system.

IT Consultancy:

Your network is more central to your business processes than ever before. Understanding and controlling network CAPEX and OPEX has become a key concern for IT enabled companies. Today’s networks are complex and with new technologies regularly being introduced you need to be sure that your network infrastructure is efficient and providing value for money to maximize your business investment. Uncontrollable costs, outdated equipment, inadequate reporting and employee abuse, all impact the success of your business. Firefly Networks can help. The Firefly Networks consulting team is composed of experienced and certified engineers and technicians with areas of expertise spanning our complete solution and services portfolio. Firefly provides consultancy services based on network statistics such as throughput, packet efficiency, loss ratio’s and other factors which are vital in network planning, expansion and architecture. Our consulting services save you time, money, confusion and annoyance in collecting and analyzing information, optimizing systems, evaluating alternatives, implementing changes and working with vendors. Our goal is to not only lower your costs, but work with your management team to increase productivity. Let us handle the technology so that you can focus on what you do best, your business.

IT & Network Audits:

The cause of network outages can often be difficult to identify, and may require costly and time consuming investigations. An essential component of any risk management strategy or program; a network audit will assess the risks to the business network and provide valuable insight and information. A network audit conducted by Firefly provides customers with detailed systems documentation, including a list of all hardware and software being used. Firefly Networks’ auditing services put your current network architecture through a security orientated battery of tests to show strengths, weaknesses and areas for improvement. Our audit services aim to present an objective and detailed reporting of the current security mechanisms and controls already in place on the network as well as to show the level of protection on a relative scale. Our test results elaborate on vulnerabilities not just at the network level and what threat agents the network is most vulnerable to.

With over thousand networking professionals joining our training facilities each month, Firefly is more than equipped to provide you with experts that will not just meet expectations and deliverables but ones that will redefine your expectations. Firefly transforms HR service delivery with a comprehensive set of outsourcing services that dramatically reduce costs and improve organizational capabilities. As a premiere HR outsourcing services provider, we will develop with you a custom recruitment strategy, based on your company’s needs, business strategies, and the type of applicant needed. Our clients realize significant and sustainable performance improvement, and can focus on long-term business value such as talent acquisition and management and employee productivity. We enable you to save money, reduce risk and reallocate resources to concentrate on your core business.

We are committed to the cause of providing excellent technical education standard. Our production of highly skilled professionals has proven our commitment and dedication regarding IT and computer networks literacy. We provide an encouraging and supportive environment which grooms the perception and technical intellect of the individuals. Our aim is highlighting the inner potential of students to develop a competitive character to face the professional world. For those people who don’t have much time and prefer to work on their own, we also offer on-line / e-learning computer training programmers to suit all levels.

– Routing & Switching: (CCNA, CCNP, CCIE Routing & Switching, JNCIA-ENT, JNCIP-ENT, HCNA, HCNP)

– Voice: (CCNA Voice, CCNP Voice, CCIE Voice)

– Security: (CCNA Security, CCNP Security, CCIE Security)

– Service Provider: (CCNA Service Provider, CCNP Service Provider / CCIP, CCIE Service Provider)

– Network Design: (CCDA, CCDP, Become Data Center Guru)

– Wireless: CCNA Wireless, CCNP Wireless, WiMAX, Learn to Unwire, BYOD)

– Microsoft: (MCITP, MCSE)

– Linux: (RHCSA, RHCE,RHCSS)

– Other: (MPLS, QoS, PMP, CISA, ITIL, Structured Cabling (UTP & Optical Fiber Cable)